You order details may have not been captured with us. The amount will be refunded to your account in next 5-7 days.

Keeping in mind the health and safety in these times, we accept prepaid orders only to minimize the contact. You can choose to pay by the following options:

• Credit/Debit Card Payment
• Net Banking
• Wallets – PhonePe, Amazon Pay, FreeCharge, Payzapp
• UPI/QR

You have the option to cancel your order before it is dispatched from our warehouse.

To cancel the order:

If you have an account:

1. Login to your account
2. Go to manage your order: https://www.boat-lifestyle.com/pages/manage-your-orders
3. Cancel the desired order.

If you don’t have an account, create an account at https://www.boat-lifestyle.com/account/register and follow the steps mentioned above.

Before the order is dispatched:

• Cancel the order on the website and place the order again with the correct address.
• Contact our customer care team to change the delivery address.

By Email: info@imaginemarketingindia.com

By Phone: +912249461882

*Delivery address cannot be changed once the product has been dispatched from our warehouse.

Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour.

*Product Colour cannot be changed once the product has been dispatched from our warehouse.

• Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for boAt products.
• Order placed on the website: Contact Customer Service to help you.

Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

An email and an SMS with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking "Track your Order" at the top right corner.

If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and has signed in as a guest user - we advise you to create your account with the same guest user mail id.

*Please note, that it can take some time before the tracking information is uploaded.

Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the package. We will refund the value of your returned items within 30 days upon receiving the return package.

In order to log in you have to register on the boAt website and become a user. Create your account by going to https://www.boat-lifestyle.com/account/register. Use the same email id that you entered when placing your order on the boAt store.

Once you create an account you will be able to log in and view all relevant information about your past order(s).

Mail your query at info@imaginemarketingindia.com for all the warranty and service-related issues or call Customer Service to help you.

Mail your query at info@imaginemarketingindia.com for all the warranty and service-related issues or call Customer Service to help you.

Mail your query at info@imaginemarketingindia.com for all the warranty and service-related issues or call Customer Service to help you.

Drop your query at Corporates@imaginemarketingindia.com and the concerned person will get back to you at the earliest possible.

Simply reset your device.

Keep the Airdopes aside and plug in your charging case for 15 minutes. Now put the Airdopes back in the charging case.

Single tap the capacitive touch control on either earbud to play or pause a song.

boAt Airdopes are a feature-packed collection with a host of intuitive features that allow one to control music seamlessly. Please refer to the instruction manual to learn how to enjoy its features completely.

Yes, a single press on the multi-function button allows the user to accept and reject calls easily.

Yes, you can use any adapter to charge your Airdopes.

Yes, Airdopes generally come with IPX Dust and Water Resistance technology. You can use it for your workouts or carry them along on long trips.

The charging case is ergonomically designed to be portable and lightweight. You can carry your in-ear earbuds around while they’re being charged in the case.

Yes, Airdopes are fully compatible with iPhones and Android devices.

Simply double-tap to connect with Google & Siri and activate the voice assistant. Please refer to the manual for further instructions.

Simply reset your Rockerz device.

Simply reset your Rockerz device.

Yes, all Rockerz products offer great clarity and comfort during meetings and important calls. Single press on the multi-function button to easily accept and reject calls.

Yes, all Rockerz products come with IPX dust and water resistance, making them perfect for sports and adventures.

Yes, all Rockerz products can be charged with a mobile charger.

Double tap to connect with Google & Siri and activate the voice assistant. Please refer to the manual for further instructions.

Yes, all Stone speakers have multiple connectivity modes, including Bluetooth and AUX.

All Stone speakers come with IPX Dust and Water Resistance.

Yes, all Stone speakers come with an in-built mic that allows hands-free calling.

Yes, one can accept calls on the speakers.

Yes, all Stone speakers can be charged with a mobile charger.

Yes, all Stone speakers can be used simultaneously while charging.

Single press on the multi-function button to easily accept and reject calls. Bassheads are designed for clarity and comfort during meetings and important calls.

Bassheads come with passive noise cancellation for clear sound.

Yes, Bassheads earphones have a dedicated mic perfect for calls and recording.

Double tap to connect with Google & Siri and activate the voice assistant. Please refer to the manual for further instructions.

Yes, Bassheads come with full support for Android and iOS devices. For devices that don’t have a headphone jack, a dongle is required.

• Make sure you are using Android 4.4/ IOS 7.0 or above OS version in your smartphone.
• It is necessary to accept and agree to all the terms and permissions including the location services also.
• Make sure you have downloaded boat ProGear app in your smartphone.
• Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the boat ProGear app.
• Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.
• If you still continue to have binding issues, please restart your phone and try again.

• The operational distance for the Bluetooth is 8-10m. It is ideal that phone and watch is in direct contact with each other.
• If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.
• Make sure the app is running in background always

Hair, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.

Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

• Make sure call alert and SNS alert are enabled from the app.
• Sync the watch after enabling these features
• Make sure the app is running in background
• Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone

The GPS function can be used only with outdoor sports mode like outdoor walk, run, cycle, hiking.

You can record the distance and route with the help of GPS.

Yes, all boAt smartwatches come with support for different watch faces.

All boAt smartwatches take between 1.5HRS to 2.5HRS to charge. The exact time depends upon each specific model.

All boAt smartwatches come with Water & Sweat Resistance technology that varies from model to model.

All boAt smartwatches come with different colour options. Visit Storm Strap to get your own.

Yes, all boAt smartwatches support notification alerts for multiple applications.

• Better for your wallet: Enjoy your favourite boAt products at a lower price without compromising on quality.
• Tested, certified, and guaranteed: Every boAt Renewed product is thoroughly inspected to ensure it looks and works like new.
• Eco-friendly: Going with boAt Renewed helps reduce e-waste, so you’re not just making a smart buy—you’re making an earth-friendly one too.

boAt Renewed items have been professionally inspected, tested, and cleaned to ensure they are fully functional and in excellent condition. There are no scratches, and you might notice light wear and tear, which won’t affect performance.

You bet! boAt Renewed products are in perfect working condition, having undergone rigorous professional testing. It’s the same boAt performance, just with a smaller price tag.

• All boAt Renewed products are tested and cleaned by professionals, ensuring they are in like-new condition. With second-hand items from external sources, there’s often no guarantee of the product’s condition or functionality
• boAt Renewed products come with necessary accessories (like charging cables), so you’re not left searching for missing components—something that may happen with second-hand purchases
• Unlike second-hand products, boAt boAt Renewed items come with a 6-month warranty, giving you peace of mind. Second-hand items typically come with no warranty, leaving you on your own if issues arise.

All necessary accessories are included, such as charging cables. The only difference from new products is that extra silicon ear tips are not included with boAt Renewed products. If accessories are unavailable in original color, generic colors may be provided

Yes! We’ll send the manual and invoice digitally to your mobile. Easy access, no extra paper waste.

Your product will arrive bubble-wrapped and snug in a boAt-branded polybag. It’s like new packaging, but with a little more eco-love.

Absolutely! Free delivery on all orders over ₹499, whether it’s new or boAt Renewed. Saving money feels even better with free shipping!

boAt Renewed products come with a 7-day replacement policy. If there are any issues with your item, you can request a replacement within 7 days of receiving it.